LILA JANES Return Policy
All customized products from Lila Jane's are a final sale due to the personalized nature of monogrammed gifts
In the event You need to return a non monogrammed item for a store credit or credit card refund, Please follow the steps below.
Log into your account and select your order. Please follow the directions in this section for a return.
Please note that if your order is returned without an RMA number, you may not receive credit if we do not know who the return is from.
If an item is eligible for return, it must be unworn, unwashed and with the original tags/boxes attached. If items are returned with make up stains or damaged, they are not eligible for return.
All items purchased on Sale, Clearance or Flash Sale are NON-RETURNABLE. You also can not return scarves, hats, jewelry or any personalized item. If an item is eligible for a return, it must be unworn, unwashed and with the original tags/boxes attached. If items are returned with stains, tags removed, used or damaged, they are not eligible for return.
Please inspect your order immediately. Return request are allowed within 48 hours of delivery. No returns will be processed after this time frame.
If we receive the merchandise within 14 days of delivery, a refund will be issued to the original form of payment.
If we receive the merchandise within 15-21 days of delivery, a store credit will automatically be issued for qualified returns.
If we receive your return past the 21st day, or the return does not meet the guidelines as outlined in our return policy, the items will be shipped back to the address you provided on your order. We will apply a charge to your card for shipping the unauthorized returns back to you.
We do not refund any shipping charges for returns. We suggest you use a trackable form of shipping as we are not responsible for parcels shipped and not received by our returns department.
Exchanges: We currently do not offer exchanges.
Promotional or Free Gifts with Order. If you return an item, the free gift or promotional gift must be returned as well. If we issued you a gift certificate with purchase, that certificate will become null and void. If you return an item and do not return the promotional or free gift, your card will be charged the full amount of the gift.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. We only charge ACTUAL shipping charges
Lila Jane's reserves the right to use the most economical shipping method to ship out your orders with free shipping.
Free shipping over the $ 75.00 threshold is only avalible in the CONUS.